Understand Your Rights to Receive Better Service – Electricity Regulator Advises Nigerians

Understand Your Rights to Receive Better Service – Electricity Regulator Advises Nigerians: The Nigerian Electricity Regulatory Commission (NERC) has urged Nigerians to become aware of their rights to enhance the services they receive from electricity providers. This call to action

was made by Aisha Mahmoud, the Commissioner for Customer Affairs,

during a recent three-day Customer Complaints Resolution Town Hall

Meeting held in Osogbo. The meeting aimed to directly address customer grievances and gather feedback to improve service delivery.

Mahmoud emphasized that the initiative was designed to actively listen

to customers’ concerns and resolve complaints immediately.

“We are here for three days just to listen to whatever customers have to say regarding the electricity industry,” she stated. She explained that rather than waiting for complaints to come to Abuja,

the Commission decided to meet customers where they are to facilitate prompt resolutions.

the gathering

This gathering marked one of several similar events held this year, highlighting NERC’s commitment to customer engagement. Mahmoud noted that another crucial objective of the meeting

was to educate customers about their rights and obligations in relation to

electricity services. She pointed out that many Nigerians are unaware of their rights, despite having numerous entitlements in the service sector. “When they pay for electricity, they are

not just paying for power; they are paying for services as well,” she explained. She urged customers to demand the services they are entitled to and highlighted that information about their

rights is available in the regulations published on the NERC website,

which many citizens may not be familiar with.

Additionally, Engr. Francis Agoha, the Acting Managing Director of Ibadan Electricity Distribution Company (IBEDC), represented by Angela Olanrewaju, Head of Corporate Services, reaffirmed the company’s commitment to customer satisfaction. He mentioned that IBEDC is focused on ensuring

accurate metering and billing for customers, while also maintaining a

complaint response rate exceeding 90 percent. This emphasis on transparency

and accountability illustrates the ongoing efforts of both NERC and IBEDC to improve the overall customer experience in Nigeria’s electricity sector.